1st Choice Pest Solutions is a Wisconsin-based pest control company serving residential and commercial clients. It specializes in safe, effective treatments and partners with property owners to protect homes and businesses from pests.
To create an efficient, scalable system that automates repetitive and time-consuming tasks across all departments. The objective was to free up valuable employee time, reduce human error, and allow the team to focus on high-impact, strategic work instead of routine processes.
Nearly every operational task was handled manually, from technicians in the field and CSRs managing customer requests to sales tracking leads, HR paperwork, and management oversight. This slowed productivity, created inconsistencies and redundancies, and increased reliance on human effort.
Implementing automation across departments transformed scattered manual tasks into streamlined, efficient workflows. This shift improved response times, reduced errors, boosted team morale, and enabled each department to operate with greater speed, accuracy, and confidence.
